--- title: "SIMProtect – Mobile Phone Protection | BIMA Tanzania" description: "12-month accidental damage protection for your phone, with free pick-up and delivery for all valid repairs across Tanzania." url: "https://www.milvik.co.tz/simprotect" language: "en" --- Mobile Phone Protection # SIMProtect 12-month accidental damage protection for your phone, with free pick-up and delivery for all valid repairs across Tanzania. 12 Months Cover TZS 15,000 Participation Fee Free Pick-up & Delivery 5–10 Business Day Repair File a Claim [ Download Simprotect ](https://jiaz0tia4t.koniglecdn.com/images/simprotect-benefit-card.webp) ![Tanzanian family with a smartphone](https://jiaz0tia4t.koniglecdn.com/images/happy-tanzanian-family-smartphone.webp) Coverage Period 12 Months What You Get ## Coverage at a Glance SIMProtect gives your phone one year of accidental damage protection, handled end-to-end by our authorized repair network. ### 12-Month Accidental Damage Protection Your device is covered against unexpected drops, knocks, and accidents for a full year from your purchase date. ### Screen & Back Glass Repair One covered claim for either a front screen repair or back glass repair — whichever your device needs. ### Free Pick-up & Delivery We arrange collection from your location and return your repaired device — no travel, no hassle. ### 5–10 Business Day Repair SLA Our authorized technicians complete repairs within 5–10 business days, subject to parts availability. Plan Details ## What's Covered * 12-month accidental damage protection * One \(1\) front screen repair * One \(1\) back glass repair \(in lieu of screen repair\) * Free pick-up and delivery for valid repairs * Authorized technicians and certified service centres Participation Fee Accidental Damage Repair Customer pays per repair incident TZS 15,000 Fixed per incident The participation fee is payable directly to the Service Provider upon completion of repair. All applicable taxes apply. Claims Process ## How to File a Repair Request Follow these four steps to get your device repaired quickly. 01 ### Submit Claim Form Click "File a Claim" and complete the repair request form. Upload 4 device photos \(all sides\) and your purchase invoice. 02 ### Wait for Approval Wait for the "Approved for Evaluation" confirmation via email or SMS before arranging pick-up with our authorized courier. 03 ### Device Evaluation An authorized technician assesses your device and provides a formal quotation including the participation fee. Confirm via SMS to proceed. 04 ### Pay & Collect Settle the participation fee via the payment link. Your repaired device is returned to you via our authorized courier. Eligible Devices ## Approved Brands SIMProtect covers brand-new devices from the following approved manufacturers, purchased through authorized channels. iPhone Samsung Tecno Infinix Redmi Itel Devices must be brand-new, original, and purchased through authorized channels. Addition of new brands requires written approval from the Service Provider. Terms & Conditions ## What's Not Covered The following are excluded from accidental damage cover. Please review carefully before filing a claim. Mechanical or electrical breakdown Altered, defaced, or duplicated serial numbers or IMEI Repair or modification by unauthorized parties Third-party or non-original parts installation Wear and tear to cables, battery, buttons, or speakers Damage to bundled accessories \(e.g. earphones\) Improper usage or wrong electrical supply / power surge Short circuiting, arcing, or electrical self-damage Cosmetic damage — housing, casing, decorative parts Extreme sports use \(skateboarding, climbing, bungee, etc.\) Loss or theft of the device Fraud, misrepresentation, or abuse Rust, mould, discoloration, or cosmetic defects Fire, theft, burglary, neglect, or misuse Acts of God — flood, lightning, earthquake, storm, etc. War, riots, or civil unrest Legal seizure or confiscation by authorities Computer viruses or software defects Loss of software, apps, or data Manufacturer defects inherent in the device Liquid exposure, moisture, or corrosion damage Devices not approved by the Service Provider Get in Touch ## We're Here to Help For claims, queries, or support — reach us through any of the channels below. Website www.milvik.co.tz Email repairs.tz@milvik.se Phone +255 653 635 430 ### Ready to File a Claim? Submit your repair request in minutes. Have your IMEI, device photos, and purchase invoice ready before you start. File a Claim Now File a Claim SIMProtect — Accidental Damage ✕ Customer Information Customer Name \* Contact Number \* Collection Address \* * * * Device Information Device Brand \* Select brand iPhoneSamsungTecno InfinixRedmiItel PhilipsVillaonOther Device Model \* IMEI Number \* Policy Status \* Select status Active Inactive Not sure * * * Device Photos \* All 4 sides required 📱 Front Tap to upload ![]() 🔙 Back Tap to upload ![]() ◀️ Left Side Tap to upload ![]() ▶️ Right Side Tap to upload ![]() * * * Supporting Documents Purchase Invoice \* JPG, PNG or PDF — max 10 MB ✓ adult\_male.png Cancel Submit Claim