--- title: "SIMProtect – Mobile Phone Protection | BIMA Tanzania" description: "12-month accidental damage protection for your phone, with free pick-up and delivery for all valid repairs across Tanzania." url: "https://www.milvik.co.tz/simprotect" language: "en" --- Ulinzi wa Simu ya Mkononi Mobile Phone Protection # SIMProtect Ulinzi wa miezi 12 dhidi ya uharibifu wa bahati mbaya kwa simu yako, pamoja na uchukuaji na ufikishaji wa bure kwa matengenezo yote halali kote Tanzania. 12-month accidental damage protection for your phone, with free pick-up and delivery for all valid repairs across Tanzania. Ulinzi wa Miezi 12 kwa Kioo cha Mbele na Kioo cha Nyuma 12 Month Protection for Front Screen & Back Glass Uchukuaji na Ufikishaji wa Bure Free Pick-up & Delivery Matengenezo ndani ya Siku 5-10 za Kazi 5-10 Business Day Repair Matengenezo kutoka Vituo Vilivyoidhinishwa Repairs from Authorized Service Centers Tuma Ombi la Matengenezo Submit Repair Request ![Tanzanian family with a smartphone](https://jiaz0tia4t.koniglecdn.com/images/happy-tanzanian-family-smartphone.webp) PLUS Aina ya Ulinzi Protection Type Uharibifu wa Bahati Mbaya Accidental Damage Kile Unachopata What You Get ## Muhtasari wa Ulinzi Coverage at a Glance SIMProtect inakupa mwaka mmoja wa ulinzi dhidi ya uharibifu wa bahati mbaya, unaoshughulikiwa kuanzia mwanzo hadi mwisho na mtandao wetu wa matengenezo ulioidhinishwa. SIMProtect gives your phone one year of accidental damage protection, handled end-to-end by our authorized repair network. ### Matengenezo ya Kioo cha Mbele na Nyuma Screen & Back Glass Repair Inastahiki ubadilishaji mmoja wa kioo cha mbele au ubadilishaji mmoja wa kioo cha nyuma — kulingana na kile kifaa chako kinahitaji kwanza. Eligible for one front screen replacement or one back glass replacement — whichever your device needs first. ### Uchukuaji na Ufikishaji wa Bure Free Pick-up & Delivery Tunapanga uchukuaji kutoka eneo lako na kurudisha kifaa chako kilichotengenezwa — hakuna kusafiri, hakuna usumbufu. We arrange collection from your location and return your repaired device — no travel, no hassle. ### Muda wa Matengenezo Siku 5–10 za Kazi 5–10 Business Day Repair SLA Mafundi wetu walioidhinishwa hukamilisha matengenezo ndani ya siku 5–10 za kazi, kulingana na upatikanaji wa vipuri. Our authorized technicians complete repairs within 5–10 business days, subject to parts availability. Maelezo ya Mpango Plan Details ## Kinachofunikwa What's Covered * Tengenezo moja \(1\) la kioo cha mbele au tengenezo moja \(1\) la kioo cha nyuma One \(1\) front screen repair or one \(1\) back glass repair * Uchukuaji na ufikishaji wa bure kwa matengenezo halali Free pick-up and delivery for valid repairs * Matengenezo hufanywa na mafundi waliothibitishwa katika vituo vilivyoidhinishwa Repairs done by certified technicians at authorized service centers Ada ya Ushiriki Participation Fee Matengenezo ya Uharibifu wa Bahati Mbaya Accidental Damage Repair Mteja analipa kwa kila tukio la matengenezo Customer pays per repair incident TZS 15,000 Kiwango maalum kwa tukio Fixed per incident Mchakato wa MATENGENEZO REPAIR Process ## Jinsi ya Kuwasilisha Ombi la Matengenezo How to File a Repair Request Fuata hatua hizi nne ili kifaa chako kitengenezwe haraka. Follow these four steps to get your device repaired quickly. 01 ### Wasilisha Fomu ya Ombi la Matengenezo Submit Repair Request Form Bofya "Tuma Ombi la Matengenezo" na ukamilishe fomu ya ombi. Pakia picha 4 za kifaa \(pande zote\) na ankara yako ya manunuzi. Click "Submit Repair Request" and complete the repair request form. Upload 4 device photos \(all sides\) and your purchase invoice. 02 ### Subiri Idhini Wait for Approval Subiri uthibitisho wa "Imeidhinishwa kwa Tathmini" kupitia barua pepe au SMS kabla ya kupanga uchukuaji na mtoa huduma wetu. Wait for the "Approved for Evaluation" confirmation via email or SMS before arranging pick-up with our authorized courier. 03 ### Tathmini ya Kifaa Device Evaluation Fundi aliyeidhinishwa anatathmini kifaa chako na kutoa nukuu rasmi ikijumuisha ada ya ushiriki. Thibitisha kupitia SMS ili kuendelea. An authorized technician assesses your device and provides a formal quotation including the participation fee. Confirm via SMS to proceed. 04 ### Lipa na Kusanya Pay & Collect Lipa ada ya ushiriki kupitia kiungo cha malipo. Kifaa chako kilichotengenezwa kitarudishwa kwako kupitia mtoa huduma wetu. Settle the participation fee via the payment link. Your repaired device is returned to you via our authorized courier. Vifaa Vinavyostahiki Eligible Devices ## Chapa Zilizoidhinishwa Approved Brands SIMProtect inashughulikia vifaa vipya kabisa kutoka kwa watengenezaji wafuatao walioidhinishwa, vilivyonunuliwa kupitia njia zilizoidhinishwa. SIMProtect covers brand-new devices from the following approved manufacturers, purchased through authorized channels. iPhone Samsung Tecno Infinix Redmi Itel Vigezo na Masharti Terms & Conditions ## Kisichofunikwa What's Not Covered Matengenezo yanayotokana na hali zifuatazo hayajumuishwi. Tafadhali pitia kwa makini kabla ya kuwasilisha ombi la matengenezo. Repairs arising due to the following conditions are excluded. Please review carefully before filing a repair request. Hitilafu ya kimitambo au ya kiufundi Mechanical or electrical breakdown Nambari za siri au IMEI zilizobadilishwa, kufutwa au kunakiliwa Altered, defaced, or duplicated serial numbers or IMEI Matengenezo au mabadiliko na watu wasioidhinishwa Repair or modification by unauthorized parties Ufungaji wa vipuri visivyo halisi au kutoka kwa wahusika wengine Third-party or non-original parts installation Kuchakaa kwa nyaya, betri, vitufe, au spika Wear and tear to cables, battery, buttons, or speakers Uharibifu wa vifaa vilivyoambatana \(mf. vifaa vya masikioni\) Damage to bundled accessories \(e.g. earphones\) Matumizi yasiyofaa au usambazaji mbaya wa umeme / nguvu ya ziada ya umeme Improper usage or wrong electrical supply / power surge Shot ya umeme au uharibifu wa umeme wa ndani Short circuiting, arcing, or electrical self-damage Uharibifu wa mwonekano — kasha, fremu, sehemu za mapambo Cosmetic damage — housing, casing, decorative parts Matumizi kwenye michezo ya hatari \(kuteleza, kupanda, n.k.\) Extreme sports use \(skateboarding, climbing, bungee, etc.\) Kupotea au kuibiwa kwa kifaa Loss or theft of the device Udanganyifu, upotoshaji, au matumizi mabaya Fraud, misrepresentation, or abuse Kutu, ukungu, kubadilika rangi, au kasoro za mwonekano Rust, mould, discoloration, or cosmetic defects Moto, wizi, uvunjaji, kupuuza, au matumizi mabaya Fire, theft, burglary, neglect, or misuse Majanga ya asili — mafuriko, radi, tetemeko la ardhi, dhoruba, n.k. Acts of God — flood, lightning, earthquake, storm, etc. Vita, ghasia, au machafuko ya kiraia War, riots, or civil unrest Kukamatwa kisheria au kutaifishwa na mamlaka Legal seizure or confiscation by authorities Virusi vya kompyuta au kasoro za programu Computer viruses or software defects Kupotea kwa programu, programu-tumizi, au data Loss of software, apps, or data Kasoro za mtengenezaji zilizopo ndani ya kifaa Manufacturer defects inherent in the device Kuguswa na majimaji, unyevunyevu, au uharibifu wa kutu Liquid exposure, moisture, or corrosion damage Vifaa ambavyo havijaidhinishwa na Mtoa Huduma Devices not approved by the Service Provider Wasiliana Nasi Get in Touch ## Tuko Hapa Kusaidia We're Here to Help Kwa matengenezo, maswali, au usaidizi — wasiliana nasi kupitia njia zozote hapa chini. For repair, queries, or support — reach us through any of the channels below. Tovuti Website www.milvik.co.tz Barua pepe Email repairs.tz@milvik.se Simu Phone +255 653 635 430 ### Uko Tayari Kuwasilisha Ombi la Matengenezo? Ready to File a Repair? Wasilisha ombi lako la matengenezo ndani ya dakika chache. Kuwa na IMEI yako, picha za kifaa, na ankara ya manunuzi tayari kabla ya kuanza. Submit your repair request in minutes. Have your IMEI, device photos, and purchase invoice ready before you start. Tuma Ombi la Matengenezo Submit Repair Request Wasilisha Dai File a Claim SIMProtect — Uharibifu wa Bahati Mbaya SIMProtect — Accidental Damage ✕ Taarifa za Mteja Customer Information Jina la Mteja Customer Name \* Namba ya Simu Contact Number \* Anwani ya Kuchukulia Collection Address \* * * * Taarifa za Kifaa Device Information Chapa ya Kifaa Device Brand \* Select brand iPhoneSamsungTecno InfinixRedmiItel PhilipsVillaonOther Toleo la Kifaa Device Model \* Namba ya IMEI IMEI Number \* * * * Picha za Kifaa Device Photos \* Pande zote 4 zinahitajika \* All 4 sides required 📱 Mbele Front Gusa ili kupakia Tap to upload ![]() 🔙 Nyuma Back Gusa ili kupakia Tap to upload ![]() ◀️ Upande wa Kushoto Left Side Gusa ili kupakia Tap to upload ![]() ▶️ Upande wa Kulia Right Side Gusa ili kupakia Tap to upload ![]() * * * Nyaraka Zinazounga Mkono Supporting Documents Ankara ya Manunuzi Purchase Invoice \* JPG, PNG au PDF — ukomo 10 MB JPG, PNG or PDF — max 10 MB Ghairi Cancel Wasilisha Dai Submit Claim